Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return for change of mind. Sale items are final and are not eligible for returns. Shipping fees will not be refunded.

To be eligible for a return, your item must be unused and in the same condition that you received it. 

To start a return, you can contact us at info@arraybags.com.au

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Postage fees are not refundable.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Items sent back to us without first requesting a return will not be accepted.

AUSTRALIA: A postage and handling fee of $10 will be deducted from the refunded amount.
INTERNATIONAL: Refunds are not available for international orders, except EU. Please see below for terms and conditions for EU Withdrawals.

EU Customers — Right of Withdrawal

If you are a consumer located in the European Union, you may have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason, in accordance with applicable EU consumer law.

To exercise your right of withdrawal, please use our EU Withdrawal Form. You can access the form here: [WITHDRAW FROM YOUR ORDER].

Once your withdrawal request has been submitted, we will send you confirmation by email. You will then need to return the goods to us without undue delay and, in any event, within 14 days of notifying us of your withdrawal.

Goods must be returned in accordance with applicable EU consumer law. You will be responsible for the upfront shipping cost of returning the goods unless otherwise stated or where required by law.

Once you withdraw, we will refund the payments we have received from you, including standard delivery charges where required by applicable law. We may withhold reimbursement until we have received the returned goods or you have provided evidence that they have been sent back, whichever occurs first.

The right of withdrawal is subject to the exceptions and conditions set out under applicable EU consumer law.

This EU right of withdrawal is separate from any additional returns or refund rights offered by ARRAY under our standard Returns Policy. Where EU consumer law provides you with rights that are more favourable than our standard policy, those statutory rights will apply.

Damages and issues 

Please inspect your order once received, and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate and address the issue.

Exceptions / non-returnable items 

We do not accept returns on sale items or gift cards.

Exchanges 

Exchange for change of mind is not offered. If you would like a different item you will need to request a return and then re-order the new item when you’re ready.

IMPERFECTS

All sales of IMPERFECTS items are final and are not eligible for the above refund or exchange options.